Network based systems

City Life Org – MTA Announces Queens Bus Network Redesign Project Entering Next Phase

Over 3,500 comments submitted as part of raising awareness of the new draft plan

67,000 views of the proposed route profile on the project website

The final proposed plan will be published in 2023

The Metropolitan Transportation Authority (MTA) today provided an update on the process of redesigning Queens’ bus network following the conclusion of the new draft plan’s extensive formal outreach period, consisting of virtual events and nobody. The MTA collected over 3,500 customer feedback through an online feedback portal, social media channels, telephone, letters and Remix, an interactive web-based mapping tool, which has a comment function for route-specific comments. The Queens bus network overhaul is one of the largest bus network overhauls in the country, with over 100 routes, serving nearly 800,000 average weekday riders in 2019.

Feedback will be considered and ultimately shape the proposed final plan which is expected to be released in 2023. The release of the proposed final plan will include another round of outreach to continue hearing from bus customers and other stakeholders about the project. During this year’s outreach, the project team engaged with community leaders, representatives and elected officials, keeping an open line of communication for feedback on behalf of their communities.

“Community input is such an invaluable part of the process, especially for a borough that has many residents who depend on the bus system” said New York City Transit Senior Vice President of Buses Frank Annicaro. “It’s a direct way for us to understand what Queens bus riders expect and need from a redesigned network. The team will take the next few months to evaluate all feedback collected to incorporate into the final proposed plan. »

Public awareness
Following the release of the new draft plan at the end of March, the Authority held five virtual stakeholder briefings and 14 virtual public workshops, starting April 18, in English and offered in other languages, including Bengali, Simplified Chinese, Korean and Spanish. Additional language interpreters, captioning and ASL were available during the virtual workshops upon prior request. Between the release of the new draft plan on March 29 and August 31, the project’s route profile web pages were viewed approximately 67,000 times.

In July and August, the MTA partnered with MetroCard’s mobile sales team at 15 locations across the borough to gather feedback on the new draft Queens Bus Network Redesign Plan. MetroCard mobile sales vehicles connect with local communities on MetroCard related issues. Project team members joined this existing service to communicate with bus customers about the plan and proposed routes in their neighborhood.

Additionally, the MTA held five outdoor events across Queens to raise awareness of the project and provide additional opportunities for the public to learn about the proposed changes, ask questions, and comment on the plan.

Learn more about the plan
The first part of the new draft plan is published in five languages ​​and can be consulted on line, as well as a slideshow presenting the key points of the plan, also available in several languages. On line route profiles for the new draft plan, provide a detailed description of the proposed alignment changes, including:

  • corresponding metro and bus connections
  • a list of stops showing the stops served by the route and those that are proposed to be removed
  • a map of the changed route showing exactly where service is being added or discontinued, as well as sidebars explaining which routes would replace the discontinued segments

Online resources and information material on the Queens bus network redesign are available on the main project website, including links to the new draft plan and an interactive map that allows users to post comments directly on the proposed bus routes and stops. All of the project’s web pages use the Google Translate tool, extending access to this important information to more New Yorkers.

Once the process of raising awareness of the final proposed plan is complete, the team will make final adjustments to the plan, hold a public hearing, and present the plan to the MTA Board of Directors for a vote.


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