Network based systems

stc Bahrain launches international network operations center


stc Bahrain, a world-class digital enabler based in the kingdom, will provide its wholesale customers and partners with advanced support through a dedicated International Network Operations Center (iNOC).

With a digitally advanced and integrated iNOC, stc Bahrain will be able to handle all of its wholesale partners’ needs with improved efficiency, quality and SLAs to ensure faster response times.

It would also allow the telecommunications group to stay ahead of the game in adhering to best operational practices, frameworks and procedures while supporting its partners, he said.

At the launch, CEO Nezar Banabeela said, “stc Bahrain has positioned itself as a frontrunner in innovation and is focused on bringing the latest technological developments to the kingdom. We have taken this commitment to the next level over the past few years by developing and adopting a strategy to transform ourselves into an integrated digital service provider.”

“We also continue to build our systems and processes with our customers’ needs at the center of all these improvements. Investing in our new iNOC shows our commitment to providing them with a superior customer experience and meeting their ever-changing demands with a guaranteed availability and service reliability,” said Banabeela.

He pointed out that for the first time, stc Bahrain will provide an integrated digital experience through this dedicated iNOC, based both locally and overseas.

The iNOC will deliver an exceptional customer experience through advanced incident resolution, technology infrastructure support and the availability of highly skilled engineers to enable more efficient measurements and faster response times, he added. .

“With 24/7 global support and network monitoring to manage partner queries and resolutions, stc Bahrain’s wholesale partners are assured of a more efficient and elevated customer experience,” said he noted.

This launch supports stc Bahrain’s international expansion plans, where they have actively established a solid reputation in the wholesale industry.

This will further enable stc Bahrain to hold the largest wholesale market share in the Kingdom and promote it as the ideal gateway to the world for other international operators, he added.

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